Safety & Protection Policy
This Policy explains how Sellibly approaches transaction safety, fraud prevention, payment review, and platform protection.
1. Protected Transaction Workflow
Sellibly HQ uses protected transaction workflows, admin review, secure release steps, and evidence-based handling to reduce transaction risk.
These workflows are procedural safeguards. They do not eliminate every commercial, technical, legal, or third-party platform risk.
2. Payment Review and Wallet Controls
Sellibly may manually review wallet funding requests, protected transaction proofs, payout activity, and withdrawals. We may reject incomplete proof, request clarification, place balances under review, delay release, or restrict withdrawals where fraud, error, or compliance concerns exist.
3. Fraud Prevention and Monitoring
We may review listings, uploaded proofs, wallet activity, invite records, dispute submissions, and in-platform communications to detect suspicious activity, policy breaches, impersonation, fraud patterns, or other platform integrity risks.
4. Verification and Compliance Requests
To protect users and the platform, Sellibly may request proof of ownership, identity verification, source-of-funds or source-of-asset information, payout verification details, or other documents reasonably necessary for risk, compliance, or dispute handling.
5. Disputes and Administrative Review
Where a dispute is reported, Sellibly may review listing records, chat history, proofs, wallet records, access-change evidence, invite and release records, and other relevant materials.
Sellibly may issue administrative decisions for platform handling purposes, including pausing workflows, withholding release, restricting balances, returning funds where appropriate, or suspending accounts. These administrative steps do not remove any rights users may have under applicable law.
6. Off-Platform Conduct
Sellibly strongly encourages users to keep payment instructions, release steps, and other transaction-critical communication on-platform. Off-platform evidence may be given reduced weight where authenticity, timing, or completeness cannot be verified.
7. No Absolute Guarantee
Sellibly HQ works to reduce risk and improve transaction clarity, but does not guarantee that every transaction will complete successfully, that every disputed asset can be recovered, or that all fraud, reversals, suspensions, or third-party platform actions can be prevented.
8. Report Safety or Dispute Issues
For safety, fraud, dispute, or compliance concerns, contact dispute@mail.sellibly.com.ng.
Last updated: March 2026
